Module 2
Speaking and Listening RespectfullyOutcomes
As a result of completing this module, participants will be able to:
- Identify the basic elements of successful communications, and
- Demonstrate conversation techniques that convey respect and build understanding.
Key Concepts
- Conveying respect is at the heart of all successful communications.
- Speaking carefully and listening well are both critical to effective communication.
- Staff can build upon and refine their use of basic communication techniques to make their conversations with parents open and productive.
Background Information
Conversations between and among parents, staff, and children form the heart of communication in the Head Start community. Good conversations help form productive, satisfying relationships.For conversations to work this way, however, they must convey respect as well as exchange information. In fact, a conversation is sometimes more important for how it creates a climate of mutual respect, than for how it conveys information or meets short-term goals.
Staff members can become more effective in their communication with parents by being aware of the ways that they show respect for parents in their daily conversations. They also can become more effective communicators by becoming skilled in several conversation techniques that are covered in this module. These are:
- Using communication helpers
- Listening well
- Giving appropriate feedback
- Using "I" messages
Like tools on a tool belt, these communication techniques are tools that a person can "pick up" and use as appropriate in various conversational settings. As with any tools, using these techniques skillfully takes practice. One must learn to recognize the appropriate moment for using each tool, and one must be able to apply them naturally and sincerely.
For some Head Start staff, the techniques covered in this module may be new concepts. For others who have been through communication skills workshops before, the techniques may be quite familiar. This module, however, gives all participants a chance to refine their use of these communication tools in the particular context of their communications with parents.