Table of Contents



Preface
Introduction
   Overview
    Purpose/Goals
    Audience
    Performance Standards
    Definition of Icons
At a Glance (table of contents)

Module 1
Communicating in the Head Start Community
    Outcomes
    Key Concepts
    Background Information
  Activity 1-1: Affirming Communication
    Activity 1-2. Communication Stories
    Activity 1-3: Making Messages Meaningful
    Activity 1-4: Giving Attention
    Next Steps: Ideas to Extend Practice
Overhead 1: Staff/Parent Communication in Head Start
Handout 1: Communication Stories
Handout 2: What Attracts Your Attention?

Module 2
Speaking and Listening Respectfully
    Outcomes
    Key Concepts
    Background Information
    Activity 2-1: Successful Conversations with Parents
    Activity 2-2: Communication Helpers
    Activity 2-3: Listening Well
    Activity 2-4: Giving Feedback
    Activity 2-5: Using "I" Messages
    Next Steps: Ideas to Extend Practice
Handout 3: Elements of Successful Communication
Handout 4: Communication Helpers and Blockers
Handout 5: Listening Well Cue Cards
Handout 6: Feedback
Handout 7: Giving Feedback
Handout 8: Using "I" Messages

Module 3
Using Plain Language Writing
    Outcomes
    Key Concepts
    Background Information
    Activity 3-1: Looking at Readability
    Activity 3-2: Analyzing Writing
    Activity 3-3: Applying A Readability Formula
    Activity 3-4: Making Simpler Sentences
    Activity 3-5: Improving Messages
    Activity 3-6: Auditing Communications Efforts
    Next Steps: Ideas to Extend Practice
Overhead 2: Passage #1
Overhead 3: Instructions for Using the FOG Index
Handout 9: Sample Reading Passages, Key
Handout 10: Plain Language Writing
Handout 11: A Rewrite of Passage #4
Handout 12: Making Simpler Sentences, Key
Handout 13: Audit Worksheet

Module 4
Planning the Communication Process
    Outcomes
    Key Concepts
    Background Information
    Activity 4-1: Communication Quilt
    Activity 4-2: Communication Environment
    Activity 4-3: My Communications with Parents
    Activity 4-4: The Communication Climate
    Activity 4-5: Systems for Sharing
    Next Steps: Ideas to Extend Practice
Handout 14: Communication Environment
Handout 15: Communication Styles
Handout 16: Creating A Climate for Communications
Handout 17: Systems for Sharing

Continuing Professional Development

Resources
    Materials
    Resource Organization