Handout 6: Feedback
How to Give Appropriate Feedback
- Restate what you hear
- Respond in a way that matches the other's statement
The Three Types of Feedback
- Factual: A direct restatement of what happened.
EXAMPLE: "Your daughter cries when you drop her off at Head Start. This is the first time you've left her with anyone outside your family."
- Emotional: A statement reflecting how the speaker seems to feel about it.
EXAMPLE: "It breaks your heart to hear her crying when you leave."
- Solution-focused: A statement summarizing the speaker's ideas about what to do about it.
EXAMPLE: "You think maybe it would help if you volunteered in the classroom, but starting next week you'll go to your job training class each morning. You're wondering if it is okay to volunteer this week even if you can't continue? Yes, we'd be happy to have you here, and I think it would help your daughter feel at home. You could stay today? Great!"