Solving People-Problems on the Job Video
Learn ways to deal with people who cause your team to: get behind-believe their social needs are more important than work-spread ugly rumors-seek power at the expense of others-offend others-know a better way to do everything-and more. This video identifies the most troublesome personality types and shows how to work with them and handle the conflict that arises with difficult-to-handle individuals. 15min. #V1121. Available from:
CP&R
Communication Briefings
1101 King St., Ste. 110
Alexandria, VA 22314
(800) 888-2086
(703) 518-2343
(703) 684-2136 Fax
Advanced Supervisory Practices
John Matzer, Jr., editor
This guide shows how to maximize employee performance, manage conflicts, supervise project teams, encourage
employee development, ethics in the workplace, and more. 1992. 196 pp. #40719.
Available from:
OCMA (International City/County Management Assoc.)
PO Box 2011
Annapolis Junction, MD 20701
(800) 745-8780 to order
(301) 206-9789 Fax
Web: http://pti.nw.dc.us
|
Resources From ERIC (Educational Resources Information Center)
The ERIC information center, funded by the U.S. Department of Education, and the largest education database in the world, has many resources available on conflict management for adults and for children. The relevant clearinghouses can be accessed as follows:
ERIC Clearinghouse on Urban Education
Institute for Urban and Minority Education
Teachers College
Box 40
Columbia University
New York, NY 10027
(800) 601-4868
(212) 678-4012 Fax
E-mail: eric-cue@columbia.edu
Web: http://eric-web.tc.columbia.edu
ERIC Clearinghouse on Elementary and Early Childhood Education
University of Illinois
805 W. Pennsylvania Ave.
Urbana, IL 61801-4897
(217) 333-1386
(800) 583-4135
E-mail: ericeece@uxl.cso.uiuc.edi
ERIC Clearinghouse on Teaching and Teacher Education
American Association of Colleges for Teacher Education
One Dupont Circle, Ste. 610
Washington, DC 20036-1186
(202) 293-2450
(800) 822-9229
E-mail: ericsp@inet.ed.gov
You can use ACCESS ERIC to get information on the ERIC system or to talk to reference staff for more information, Monday through Friday, 9:30 a.m. to 5:15 p.m. (Eastern time). You can also request information by writing:
ACCESS ERIC
1600 Research Boulevard
Rockville, MD 20850
E-mail:acceric@inet.ed.gov
|
Directory of Consultants:
Helping Communities Collaborate
This directory provides the names of individuals and organizations who design and manage processes for solving community problems or solving a public controversy. 1992. 20 pp. #2504. Available from:
National League of Cities
1301 Pennsylvania Ave., NW
Washington, DC 20004
(202) 626-3000
(202) 626-3043 Fax
(202) 626-3150 Publications
Coaching Skills for Managers & Supervisors Seminar
This management seminar is for supervisors and managers. Includes developing team spirit, solving problems and conflicts, communicating effectively, and many other effective management skills. For more information, contact:
The Dun & Bradstreet
Corporation Foundation
Business Education Services
PO Box 5100
New York, NY 10150-5100
(212) 692-6600
(212) 692-6456 (Fax)
(212) 692-6610 Information |