Article 16

Conflict Resolution/Mediation
Avery, Michelle, et al., Building United judgment: A Handbook for Consensus Decision Making. Philadelphia: New Society Publishers, 1981.

Doyle, Michael and David Strauss, How To Make Meetings Work. San Francisco: Interaction Associates, 1976.

Fisher, Roger and Scott Brown, Getting Together: Building Relationships As We Negotiate. New York: Penguin, 1988.

Fisher, Roger and William Ury, Getting to Yes: Negotiating Agreement Without Giving In. New York: Penguin, 1981.

Fisher, Roger and William Ury, Getting Past No: Negotiating with Difficult People. New York: Bantam, 1991.

Slaikeu, Karl, When Push Comes to Shove. San Francisco: Jossey-Bass, 1995.

Leadership/Management
Block, Peter, The Empowered Manager: Positive Political Skills At Work. San Francisco: Jossey-Bass, 1987.

Gardner, John W., On Leadership Factor. New York: The Free Press, 1988.

Kotter, J.P., The Leadership Factor. New York: The Free Press, 1988.

Kouzes, James M. and Barry Z. Posner, The Leadership Challenge: How to Get Extraordinary Things Done in Organizations. San Francisco: Jossey-Bass, 1989.

Senge, Peter M., The Fifth Discipline: The Art and Practice of the Learning Organization. New York: Doubleday, 1990.

Audiotapes on Conflict Resolution/Leadership
The Best of the Best Audio Collection. Jossey-Bass.
(Includes: Getting to Yes, Excellence in the Organization, On Becoming a Leader, The 7 Habits of Highly Effective People, Talking from 9 to 5, and more.)

Dispute Resolution/Dissolution Glossary

Alternative Dispute Resolution (ADR). A term used in the legal community to refer to alternatives to litigation. This includes a range of non judicial processes for resolving disputes, particularly mediation and arbitration. The use of such processes has been motivated in recent years by the increase in court case-loads and cost of litigation.

Arbitration. A process for resolving disputes which may be binding or non binding. The fundamental difference between arbitration and mediation is that in arbitration the arbitrator makes the final decision. In mediation, decisions are made by the disputing parties.

Caucus. A private, confidential meeting between the mediator and one party to allow the parties to cool down, to gather facts, to clarify proposals, or to explore options.

Co-Mediation. In cases where a specific expertise would be helpful in resolving the dispute, or in cases involving multiple parties, it is not uncommon for two mediators to share the role. This is common in court mediation programs. Co-mediation is also used to model cooperation and gender/race balance. Often mediators will co-mediate to further advance their skills.

Dispute Resolution. A term used to describe an array of methods used to resolve conflict.

Mediation. Typically a voluntary process in which a neutral third party, without any power to impose a solution or agreement, works with the disputing parties to help them reach a mutually acceptable resolution of their dispute. The term mediation is sometimes used incorrectly for arbitration.

Facilitation. The process of conducting the work of a group under the guidance of a designated person acceptable to all parties. A facilitator is responsible for keeping the group focused on the task, but has no decision-making authority. A facilitator often handles pre- and post- meeting tasks.

Negotiation. A process in which those having a dispute or problem try to reach a resolution or agreement by themselves before involving others.

Partial source: The Ohio Commission on Dispute Resolution and Conflict Management